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In audit management, a desk audit or desk review is a document review of an organization's documents. [1] These reviews which do not require interviews or activity observation, can be conducted at a remote desk. [1] Desk audits are conducted ahead of more costly thorough onsite process audits and system audits. [1]
Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been adequately documented and that controls ...
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The survey, form, app or collection tool is on a mobile device such as a smart phone or a tablet. These devices offer innovative ways to gather data, and eliminate the laborious "data entry" (of paper form data into a computer), which delays data analysis and understanding.
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System Creator License Implementation language(s) Back end Launch Date Faveo Helpdesk: Ladybird Web Solution Proprietary PHP: MySQL: 2015 GLPI: INDEPNET
The way I understand it Original Research is when you present your own analysis of information, taken form sources like manuscripts, interviews and the study of objects. In wiritng that list page or in my contributions to to the other desk articles I've never consulted a single manuscript or done a single interview or studied a single desk .