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  2. Business process mapping - Wikipedia

    en.wikipedia.org/wiki/Business_process_mapping

    Flowchart is a primary type of business process mapping. It consists of some symbols such as arrows, circles, diamonds, boxes, ovals, or rectangles. The type of Flowchart just described is sometimes referred to as a "detailed" flowchart because it includes in detail, the inputs, activities, decision points, and outputs of any process.

  3. Sales and operations planning - Wikipedia

    en.wikipedia.org/wiki/Sales_and_operations_planning

    A properly implemented S&OP process routinely reviews customer demand and supply resources and "re-plans" quantitatively across an agreed 'rolling' horizon. The re-planning process focuses on changes from the previously agreed sales and operations plan, while it helps the management team to understand how the company achieved its current level ...

  4. Swimlane - Wikipedia

    en.wikipedia.org/wiki/Swimlane

    The swimlane flowchart differs from other flowcharts in that processes and decisions are grouped visually by placing them in lanes. Parallel lines divide the chart into lanes, with one lane for each person, group or sub process. Lanes are labelled to show how the chart is organized.

  5. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

  6. Functional flow block diagram - Wikipedia

    en.wikipedia.org/wiki/Functional_flow_block_diagram

    The first structured method for documenting process flow, the flow process chart, was introduced by Frank Gilbreth to members of American Society of Mechanical Engineers (ASME) in 1921 as the presentation “Process Charts—First Steps in Finding the One Best Way”. [5] Gilbreth's tools quickly found their way into industrial engineering ...

  7. Control-flow diagram - Wikipedia

    en.wikipedia.org/wiki/Control-flow_diagram

    The figure presents an example of a performance-seeking control-flow diagram of the algorithm. The control law consists of estimation, modeling, and optimization processes. In the Kalman filter estimator, the inputs, outputs, and residuals were recorded. At the compact propulsion-system-modeling stage, all the estimated inlet and engine ...

  8. Business process management - Wikipedia

    en.wikipedia.org/wiki/Business_process_management

    The Workflow Management Coalition, [6] BPM.com [7] and several other sources [8] use the following definition: Business process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the ...

  9. Flowchart - Wikipedia

    en.wikipedia.org/wiki/Flowchart

    A simple flowchart representing a process for dealing with a non-functioning lamp.. A flowchart is a type of diagram that represents a workflow or process.A flowchart can also be defined as a diagrammatic representation of an algorithm, a step-by-step approach to solving a task.