Search results
Results from the WOW.Com Content Network
I hung up the phone last summer thinking the Xfinity customer service representative had been really helpful. I needed to make a late payment and take care of the current bill. The rep took my ...
Sign in to your AOL account.; Once you've signed in to your account, go to our Contact Us page on AOL Help. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page.
Comcast has also had several customer service scandals, the most notorious of which featured a representative not allowing a customer to cancel his service. This clip went viral. Comcast has also been widely criticized, most publicly by Netflix , for its position against net neutrality , the principle that all traffic on the internet should be ...
In the 1990s, CSG introduced the ACSR (Advanced Customer Service Representative) system. [7] An extension to ACSR called ProfitNow! was introduced in 2003. ProfitNow! used a consumer's account data to advise customer service representatives on the likelihood of a caller cancelling their service or buying a new product. [ 57 ]
More than a thousand customers issued complaints about these unprecedented charges to their bill. In addition, numerous customers reported inappropriate name-calling and interrogation by customer service representatives. Comcast's executive vice president, David Cohen, admitted the company needed to improve their customer service. [249]
DirecTV, Comcast and AT&T had several complaints filed against them for double charges, cancellation fees, and unreceptive customer service when people complained about being charged for services ...
Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!
For premium support please call: 800-290-4726 more ways to reach us