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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
An issue log is a documentation element of software project management that contains a list of ongoing and closed issues of the project. [1] While issue logs can be viewed as a way to track errors in the project, the role it plays often extends further.
The issue-based information system (IBIS) is an argumentation-based approach to clarifying wicked problems—complex, ill-defined problems that involve multiple stakeholders. [1] Diagrammatic visualization using IBIS notation is often called issue mapping. [2]: ix IBIS was invented by Werner Kunz and Horst Rittel in the 1960s. According to Kunz ...
Incident management (IcM) is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence. These incidents within a structured organization are normally dealt with by either an incident response team (IRT), an incident management team (IMT), or Incident Command System (ICS).
Project management is the process of supervising the work of a team to achieve all project goals within the given constraints. [1] This information is usually described in project documentation, created at the beginning of the development process.
Risk management is the identification, ... Issue, and Opportunity Management Guide for Defense Acquisition Programs Archived 2017-07-04 at the Wayback Machine (2017)
A management information system (MIS) is an information system [1] used for decision-making, and for the coordination, control, analysis, and visualization of information in an organization. The study of the management information systems involves people, processes and technology in an organizational context.
An issue tree, also called logic tree, is a graphical breakdown of a question that dissects it into its different components vertically and that progresses into details as it reads to the right. [1]: 47 Issue trees are useful in problem solving to identify the root causes of a problem as well as to identify its potential solutions. They also ...