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Liveops is an outsourcing and contact center company based in Scottsdale, Arizona.It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard, [1] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.
Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, Nicaragua, and the Philippines. [1] [2]
Sykes Enterprises, Inc. (stylized as SYKES) was an American multinational business process outsourcing provider headquartered in Tampa, Florida. The company provided business process outsourcing (BPO) services, IT consulting, and IT-enabled services, such as technical support and customer service. In 2021, Sitel Group acquired Sykes for $2.2 ...
The term outsourcing, which came from the phrase outside resourcing, originated no later than 1981 at a time when industrial jobs in the United States were being moved overseas, contributing to the economic and cultural collapse of small, industrial towns. [4] [5] [6] In some contexts, the term smartsourcing is also used. [7]
TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Greenwood Village, Colorado. Kenneth D. Tuchman is the founder, chairman and CEO.
iQor is a privately held business process outsourcing company headquartered in Fort Lauderdale, Florida, specializing in customer care, revenue generation, technical support, and accounts receivable management.
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