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  2. Microsoft Dynamics 365 - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Dynamics_365

    Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.

  3. Microsoft CRM - Wikipedia

    en.wikipedia.org/?title=Microsoft_CRM&redirect=no

    This page was last edited on 22 March 2023, at 05:59 (UTC).; Text is available under the Creative Commons Attribution-ShareAlike 4.0 License; additional terms may ...

  4. Microsoft Customer Care Framework - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Customer_Care...

    CCF is different from most products from Microsoft in that it is not an 'out of the box' solution but requires development and configuration to build a working customer solution. The framework allows for a SOA methodology [ 1 ] [ 2 ] [ 3 ] on development on the server and agent desktop side, but this is not mandatory and non-SOA development can ...

  5. List of embedded CRM systems - Wikipedia

    en.wikipedia.org/wiki/List_of_embedded_CRM_systems

    Embedded customer relationship management software is built-in to an ERP software and can usually not be used as stand-alone CRM software like Salesforce.com. It has the following characteristics: functionalities in marketing, sales and service are integral part of the order-to-cash process within an ERP solution

  6. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    CRM systems that track and measure marketing campaigns over multiple networks, tracking customer analysis by customer clicks and sales. Some CRM software is available as a software as a service (SaaS), delivered via the internet and accessed via a web browser instead of being installed on a local computer. Businesses using the software do not ...

  7. eCRM - Wikipedia

    en.wikipedia.org/wiki/ECRM

    CRM – Implements the use of ERP systems, emphasis is on the back-end. eCRM – Geared more toward front end, which interacts with the back-end through use of ERP systems, data warehouses, and data marts. System overhead (client computers) CRM – The client must download various applications to view the web-enabled applications.

  8. Comparison of CRM systems - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_CRM_systems

    MySQL 5.7+ or MariaDB 10.0+ 2004 Dolibarr: Rodolphe Quiedeville, Laurent Destailleur 13.0.3 June 2021 GPLv3 or SaaS: PHP 5.6.x, 7.x yes Cross-platform MySQL or PostgreSQL 2003 Dynamics CRM: Microsoft: Dynamics 365 9.1 July 2019 Proprietary or SaaS.NET, ASP.NET yes Windows MS SQL 2003 GNU Enterprise: FSF GPLv3: Python no, this project has been ...

  9. Windows 10 - Wikipedia

    en.wikipedia.org/wiki/Windows_10

    Windows 10 is the last version of Microsoft Windows that supports 32-bit processors (IA-32 and ARMv7-based), the last non-IoT edition to officially lack a CPU whitelist [30] and support BIOS firmware, [31] [32] and the last version to officially support systems with TPM 1.2 or without any TPM at all.