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Click Cancel My Billing. Things to know when you change your AOL account to the free AOL plan: If you cancel your billing and change to the free AOL plan in the middle of your billing cycle, you'll continue to have access to the service until the end of your current billing cycle.
If you have received the message "Our records indicate that your AOL account is pending cancellation and you are therefore ineligible to complete this purchase" the Primary Username on the account has chosen to cancel your paid AOL account. All subscriptions have been cancelled and you are therefore ineligible to make any purchases.
If you're having issues sending and receiving emails for your AOL Mail account in a third-party email application, you may need to reauthenticate your account by removing and re-entering your password or removing and re-adding your AOL Mail account.
4. Click Cancel. 5. Review the confirmation page. It will offer you the option of changing to a lower-priced plan rather than canceling your account. If you'd like to proceed with changing your account to a free AOL account, scroll to the bottom of the page and click Cancel My Billing. 6.
Cancel or customize your AOL account to a more suitable AOL premium or free plan that matches your needs. Learn how to cancel or change your AOL Account to a free plan. MyBenefits · Oct 28, 2023
It will offer you the option of changing to a lower-priced plan rather than canceling your account. If you'd like to proceed with changing your account to a free AOL account, scroll to the bottom of the page and click Cancel My Billing. 6. Select a reason for canceling from the drop-down menu and then click Cancel My Billing.
To process this kind of request, AOL requires specific documentation: A copy of the death certificate of the AOL account holder, issued in the United States. If a death certificate is not available, please contact AOL Customer Service at 800-827-6364. You can request the suspension or cancellation of billing and premium services through this form.
Sign in to your AOL account. Once you've signed in to your account, go to our Contact Us page on AOL Help. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page. Click Chat Now.