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Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
HP marketed Opsware products and software as a service solutions as part of the HP Software Division. [13] In 2015, HP's Software division was spun off to become part of Hewlett-Packard Enterprise. Two years later in 2017, HP Software merged with UK-based Micro Focus in a spin-merge. In 2023, OpenText acquired Micro Focus.
HP Business Service Management is developed and marketed by the HP Software Division. HP introduced HP Business Service Management 9.0 as a common single platform for managing complex applications, including those supported by both private and public cloud computing, outsourced IT, software-as-a-service (Saas) and traditional IT service ...
In the software products market segment, a stream of acquisitions helped strengthen HP's position. [13] The largest software company purchased prior to 2011 was Mercury Interactive for $4.5 billion. This acquisition doubled the size of HP's software business to more than $2 billion in annual revenue. [14]
CloudSystem includes HP Cloud Service Automation Software, a set of system management tools used to provide and manage the lifecycle of IT services. That is done in an automated way. [9] Cloud Service Automation Software is based on technology from a company acquired by HP in 2007 called Opsware. The tools that are part of CSA manage the ...
HP Business Service Automation was a collection of software products for data center automation from the HP Software Division of Hewlett-Packard Company. The products could help Information Technology departments create a common, enterprise-wide view of each business service; enable the automation of change and compliance across all devices that make up a business service; connect IT processes ...
According to ZDNet and IDC, HP is the world's sixth largest software company. [4] [5] HP IT Management Software was the largest category of software sold by the HP Software Division. The concept behind IT management software is that IT needs to support the business and be run as a business rather than a cost center.
According to the National Institute of Standards and Technology, Information Technology Laboratory, “Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider ...