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If your third-party email app is having issues connecting, sending, or receiving emails, you may need to reconfigure your account or update the app. Use these steps to identify and fix the source of the problem.
If you're having problems accessing AOL Mail through third-party applications, such as Outlook or Thunderbird, try troubleshooting with these suggestions to make sure your email works where and when you need it. Update your password
Most email software and applications have an account settings menu where you'll need to update the IMAP or POP3 settings. When entering your account info, make sure you use your full email address, including @aol.com, and that the SSL encryption is enabled for incoming and outgoing mail.
Most email software and applications have an account settings menu where you'll need to update the IMAP or POP3 settings. When entering your account info, make sure you use your full email address, including @verizon.net, and that the SSL encryption is enabled for incoming and outgoing mail.
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Update email settings in Outlook. Using a PC - Follow the instructions under "Use advanced setup to add a POP or IMAP email account in Outlook for PC." Using a Mac - Follow the instructions under "Add more accounts."
How long was Microsoft 365 down? According to Downdetector, more than 24,000 users reported Microsoft 365 outages around 9 a.m. ET Thursday. By 9:30 a.m., the number was back down to just under 3,500.
When creating an app password, use a browser that you've used to sign into AOL Mail for several days in a row and avoid using Incognito mode.If this isn’t successful, use webmail or the official AOL App to access your email.