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The Four Factors. The four cornerstone model is mixed model of emotional intelligence based on four factors labeled as cornerstones: [5][9][10] Emotional literacy – the ability to identify, respect, and express feelings appropriately. This may include practical intuition, emotional honesty, emotional energy and emotional feedback. [1][4]
Emotional intelligence (EI) is defined as the ability to perceive, use, understand, manage, and handle emotions.People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments.
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1][2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion ...
Emotional quotient (EQ) is a measure of self-emotional control ability, introduced in American psychologist Peter Salovey in 1991. The emotional quotient is commonly referred to in the field of psychology as emotional intelligence [6] (also known as emotional competence or emotional skills). IQ reflects a person's cognitive and observational ...
Self-disclosure. Self-disclosure is a process of communication by which one person reveals information about themselves to another. The information can be descriptive or evaluative, and can include thoughts, feelings, aspirations, goals, failures, successes, fears, and dreams, as well as one's likes, dislikes, and favorites. [1]
Emotion perception refers to the capacities and abilities of recognizing and identifying emotions in others, in addition to biological and physiological processes involved. . Emotions are typically viewed as having three components: subjective experience, physical changes, and cognitive appraisal; emotion perception is the ability to make accurate decisions about another's subjective ...
A model of communication is a simplified presentation that aims to give a basic explanation of the process by highlighting its most fundamental characteristics and components. [ 16 ] [ 8 ] [ 17 ] For example, James Watson and Anne Hill see Lasswell's model as a mere questioning device and not as a full model of communication. [ 10 ]
Emotion regulation effects on memory. An interesting issue in the study of the emotion-memory relationship is whether our emotions are influenced by our behavioral reaction to them, and whether this reaction—in the form of expression or suppression of the emotion—might affect what we remember about an event.