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The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
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An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.
Overall labor effectiveness (OLE) is a key performance indicator (KPI) that measures the utilization, performance, and quality of the workforce and its impact on productivity. Similar to overall equipment effectiveness (OEE), OLE measures availability, performance, and quality.
The Government Performance and Results Act of 1993 (GPRA) (Pub. L. 103–62) is a United States law enacted in 1993, [1] one of a series of laws designed to improve government performance management.
Delivery performance (DP) is a broadly used standard KPI measurement in supply chains to measure the fulfillment of a customer's demand to the wish date. [1] Following the nomenclature of the DR-DP-Matrix three main approaches to measure DP can be distinguished:
The SLA choice of Hearst was for maximum news coverage of their action. [20] The SLA issued an ultimatum to the Hearst family, namely, that they would release Patty in exchange for the freedom of Remiro and Little. Law enforcement rejected this. The SLA next demanded a ransom from the Hearsts in the form of a food distribution program.
SLA is one of the components in plant growth analysis, and mathematically scales positively and linearly with the relative growth rate of a plant. LMA mathematically scales positively with the investments plants make per unit leaf area (amount of protein and cell wall; cell number per area) and with leaf longevity.