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The Grade of Service is one aspect of the quality a customer can expect to experience when making a telephone call. [2] In a Loss System, the Grade of Service is described as that proportion of calls that are lost due to congestion in the busy hour. [3] For a Lost Call system, the Grade of Service can be measured using Equation 1. [4]
Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...
These internal and external types of business communication occur through verbal and non-verbal methods of communication. [11] Therefore, business communication can be broken down into different categories such as; Electronic communication. Almost all businesses require the use of technology to communicate outside and inside an organization. [12]
An optical communication system is any form of communications system that uses light as the transmission medium. Equipment consists of a transmitter, which encodes a message into an optical signal, a communication channel, which carries the signal to its destination, and a receiver, which reproduces the message from the received optical signal.
As defined by the Project Management Institute (1996), [7] project communications management includes processes required to ensure timely and appropriate generation, collection, dissemination, storage, and ultimate disposition of project information. The following communication processes are involved in Project Communications Management, to wit:
In telecommunications, the dropped-call rate (DCR) is the fraction of the telephone calls which, due to technical reasons, were cut off before the speaking parties had finished their conversational tone and before one of them had hung up (dropped calls). This fraction is usually measured as a percentage of all calls.
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A silent call is a telephone call in which the calling party does not speak when the call is answered. Most such calls are generated by a cold call telemarketing operation's dialer software, which makes many calls automatically and sometimes does not have an agent immediately available to handle an answered call.