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When users attempt to sign into Microsoft 365 desktop applications, they receive an error message. Error: Something went wrong. [1001] Scenario 1: In the first scenario the error "Something went wrong [1001]" is caused by security software impacting the WAM plug-in (AAD.BrokerPlugin).
If Office activation fails, you'll see Unlicensed Product or Non-commercial use / Unlicensed Product in the title bar of your Office apps, and most features of Office are disabled. To restore all features of Office, you'll need to fix the problem that's causing activation to fail.
Check your renewal status online before calling support. To make sure your subscription renewed successfully, find out when your subscription expires . If the expiration date doesn't look right, contact Microsoft Support .
To fix this problem, make sure your computer is connected to the Internet and check the Windows activation status: On your Windows task bar, in the Type here to search box, type Activation . In the search results, select See if Windows is activated .
Select your version of Microsoft 365 below to learn how to activate Microsoft 365. Activate Microsoft 365 or a non-subscription version of Office. Activate Office that's pre-installed on a new Windows device. Activate an Office purchase or offer that's included on a new Windows device.
You can manage all of your Microsoft subscriptions in your Microsoft account dashboard. Select each subscription to change when and how you pay, or to see order history & receipts. Choose your account type.
If you are recently running into installation, activation, or updating issues, please refer to our Fixes or workarounds for recent Office installation or activation issues article. For Office apps specific issues, please click on the links below to find workarounds or fixes.
Check your expiration status. Go to your Services & subscriptions page. If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription. Review the details under the Services & Subscriptions heading.
Sometimes Office has trouble completing the activation process. If this happens, you'll see the following error message in Office: "We're sorry, something went wrong and we can't do this for you right now. Please try again later. (0x80070005)" Here are some things you can try to fix the problem.
You can view information about a digital signature, or the certificate that is used to create the digital signature, in Word, PowerPoint, and Excel. For more information on adding or removing digital signatures, see Add or remove a digital signature.
There are two settings here that can cause Copilot to not appear in your Microsoft 365 apps. First confirm that Experiences that analyze your content is turned on. Then scroll down and make sure that All connected experiences is turned on. Learn more. Copilot Lab - Start your Copilot journey!