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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
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The store opened on June 27, 2003; it was Apple's first flagship store and the first Apple Store in Chicago. Its serial number was R035. [ 2 ] The original 30,000 square feet (2,800 m 2 ), three-floor store featured a stone facade with an apple logo shaped window, green roof , skylight, and signature glass staircase.
Apple Authorized Service Providers (previously called Apple Specialist Resellers [1]) are independent companies which are certified by Apple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company's AppleCare program. [2] Apple provides retailers and repairers with tools, training, and service manuals.
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