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Event logging: regardless of the event type, a good practice should be to record the event and the actions taken. The event can be logged as an Event Record or it can be left as an entry in the system log of the device. Alert and human intervention: for events that requires human intervention, the event needs to be escalated.
IT Application Portfolio Management (APM) is a practice that has emerged in mid to large-size information technology (IT) organizations since the mid-1990s. [1] Application Portfolio Management attempts to use the lessons of financial portfolio management to justify and measure the financial benefits of each application in comparison to the costs of the application's maintenance and operations.
ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
The scope of ITIL is larger than that of integrated management. However, event correlation in ITIL is quite similar to event correlation in integrated management. In the ITIL version 2 framework, event correlation spans three processes: Incident Management, Problem Management and Service Level Management.
Download as PDF; Printable version; In other projects ... Event management (ITIL) I. Incident management (ITSM) ISO/IEC 20000; IT Service Management Forum; ITIL ...
According to the SIAM Body of Knowledge, [5] the term ‘service integration and management’ or SIAM, and the concept of SIAM as a management methodology originated in around 2005 from within the UK public sector, which was also the source of other best practice methodologies such as ITIL®.
Log management: Focus on simple collection and storage of log messages and audit trails. [8] Security information management : Long-term storage as well as analysis and reporting of log data. [20] Security event manager : Real-time monitoring, correlation of events, notifications and console views.
Example 1) A designer has a event, but he/she is uncertain of what level of importance it has, so by turing to the Event Mgmnt process - this will be sorted out. Example 2) Something has happened and the rootcause investigation found out that it was the lack of events from the failing parts that was the reason why it took so long to repair.