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The New Freedom Commission on Mental Health has proposed to transform the mental health system in the US by shifting the paradigm of care from traditional medical psychiatric treatment toward the concept of recovery, and the American Psychiatric Association has endorsed a recovery model from a psychiatric services perspective.
[citation needed] Another key component of the Recovery Model is the collaborative relationship between client and provider in developing the client's path to abstinence. Under the Recovery Model a program is personally designed to meet an individual clients needs, and does not include a standard set of steps one must go through. [39]
In United States healthcare, service excellence is the ability of the provider to consistently meet and manage patient expectations. Clinical excellence must be the priority for any health care system. [1] However, the best healthcare systems combine professional (clinical) service excellence with outstanding personal service.
Modernization in these fields includes better health care, such as women and men's health (e.g., heart disease), public and private counseling services in mental health, integrated services (for dual and multiple diagnoses), new specialized treatments (e.g., eating disorders), and understanding of trauma services and mental health.
William L. White, researcher and original author of the recovery management model, uses the term "recovery support specialist". This is referenced in the paper titled "Recovery Oriented System of Care (ROSC) Substance Use Disorder (SUD) Glossary of Terms", compiled by the Bureau of Substance Abuse and Addiction Services (BSAAS). [8]
The Clubhouse model of psychosocial rehabilitation is a community mental health service model that helps people with a history of serious mental illness rejoin society and maintain their place in it; it builds on people's strengths and provides mutual support, along with professional staff support, for people to receive prevocational work training, educational opportunities, and social support.
It aims to empower people to lead their own recovery rather than being directed by professionals. [3] The philosophy underpinning the model initially was inspired by a five-year research into what people need for care in mental health carried out by Barker and Chris Stevenson at the University of Newcastle, UK. [4]
Service recovery differs from complaint management in its focus on immediate reaction to service failures. Complaint management is based on customer complaints, which, in turn, may be triggered by service failures. [4] But since most dissatisfied customers are reluctant to complain, [5] service recovery attempts to solve problems at the service ...