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2. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

3. OpenThesaurus - Wikipedia

   en.wikipedia.org/wiki/OpenThesaurus

   The cause for the start of the project was the arrival of OpenOffice.org in 2002, which was missing the thesaurus of its parent, StarOffice, due to its licensing.. OpenThesaurus filled that gap by importing possible synonyms from a freely available German/English dictionary and refining and updating these in crowdsourced work through the use of a web ap

4. Customer satisfaction - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction

   Customer satisfaction is an ambiguous and abstract concept and the actual manifestation of the state of satisfaction will vary from person to person and product/service to product/service. The state of satisfaction depends on a number of both psychological and physical variables which correlate with satisfaction behaviors such as return and ...

5. 19 Reasons Why This Is An Excellent Resume - AOL

   www.aol.com/2014/05/21/19-reasons-why-this-is-an...

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6. Customer Service Excellence - Wikipedia

   en.wikipedia.org/wiki/Customer_Service_Excellence

   The Customer Service Excellence Standard is made up of 5 criteria with 57 elements in total. Assessment is carried out via a desktop review by an authorised assessor followed by an on site visit lasting one, two or three days (sometimes more) depending on the size of the department or organisation being assessed.

7. Customer experience - Wikipedia

   en.wikipedia.org/wiki/Customer_experience

   Due to the shift in customer experience, in 2014 Wolny & Charoensuksai highlight three behaviours that show how decisions can be made in this digital journey. The Zero Moment of truth is the first interaction a customer has in connection with a service or product. This moment affects the consumer's choice to explore a product further or not at all.