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Wayfair Inc. is an American e-commerce company based in Boston, Massachusetts [6] that sells furniture and home goods online. Formerly known as CSN Stores, it was founded in 2002, and currently offers 14 million items from more than 11,000 global suppliers. [3]
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New AI tools are quickly making their way into the business world, with online furniture retailer Wayfair already seeing customer service interactions changed by AI.
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