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  2. Incident management - Wikipedia

    en.wikipedia.org/wiki/Incident_management

    Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...

  3. Computer security incident management - Wikipedia

    en.wikipedia.org/wiki/Computer_security_incident...

    An incident response plan (IRP) is a group of policies that dictate an organizations reaction to a cyber attack. Once an security breach has been identified, for example by network intrusion detection system (NIDS) or host-based intrusion detection system (HIDS) (if configured to do so), the plan is initiated. [3]

  4. Incident commander - Wikipedia

    en.wikipedia.org/wiki/Incident_commander

    The Incident Commander sets priorities and defines the organization of the incident response teams and the overall incident action plan. The role of Incident Commander may be assumed by senior or higher qualified officers upon their arrival or as the situation dictates. Even if subordinate positions are not assigned, the Incident Commander ...

  5. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  6. Incident Command System - Wikipedia

    en.wikipedia.org/wiki/Incident_Command_System

    ICS basic organization chart (ICS-100 level depicted) The Incident Command System (ICS) is a standardized approach to the command, control, and coordination of emergency response providing a common hierarchy within which responders from multiple agencies can be effective.

  7. Incident response team - Wikipedia

    en.wikipedia.org/wiki/Incident_response_team

    Incident response team members ideally are trained and prepared to fulfill the roles required by the specific situation (for example, to serve as incident commander in the event of a large-scale public emergency). As the size of an incident grows, and as more resources are drawn into the event, the command of the situation may shift through ...

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