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1990s: The demand for telephone interpreting grows significantly; contributing factors include decreased prices in long-distance calls, toll-free number access, and immigration trends. [4] 1995: Language services company Kevmark, later known as CyraCom, patents a multiple-handset phone adapted for telephone interpreting. [5]
CyraCom International, Inc. is an American language services company that provides over the phone and video interpretation and language assessment services. It is the largest provider of telephone interpretation services in the United States. [1]
The company's global workforce is claimed to include over 9,000 interpreters who handle more than 36 million calls each year. [4] In addition to phone interpreting, the company also offers video remote and onsite interpreting, translation and localization services, and language proficiency testing and training.
Video relay service (VRS) allows people who use sign language to place phone calls by signing instead of typing. The VI (video interpreter ) uses a webcam or videophone to voice the deaf, hard-of-hearing or, speech-disabled person's signs to a hearing person and sign the hearing person's words to the deaf, hard-of-hearing or speech-impaired person.
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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A video relay service (VRS), also sometimes known as a video interpreting service (VIS), is a video telecommunication service that allows deaf, hard-of-hearing, and speech-impaired (D-HOH-SI) individuals to communicate over video telephones and similar technologies with hearing people in real-time, via a sign language interpreter.
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