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2. Job Descriptions Decoded: Sales/Customer Service Position - AOL

   www.aol.com/news/2014-05-14-job-descriptions...

   While it includes "customer service" in the title, the fact that the job leads with a need to accomplish daily, weekly and monthly close rates makes it clear that sales is a primary focus.

3. Customer service representative - Wikipedia

   en.wikipedia.org/.../Customer_service_representative

   A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

4. Knowledge, Skills, and Abilities - Wikipedia

   en.wikipedia.org/wiki/Knowledge,_Skills,_and...

   The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained on each job vacancy announcement ...

5. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.

6. Sample Resume: Customer Service Manager - AOL

   www.aol.com/news/2010-07-01-resume-for-customer...

   This resume was submitted by Linda Dobogai of Aberlene Resume & Career. ... Sample Resume: Customer Service Manager. Barbara Safani. Updated July 14, 2016 at 6:06 PM.

7. List of professional designations in the United States

   en.wikipedia.org/wiki/List_of_professional...

   The designation, BC-HIS (Board Certified in Hearing Instrument Sciences), distinguishes the Board Certificant's outstanding skills and professional expertise needed for completion of the National Competency Exam. Board Certified Critical Care Paramedic: CCP-C: International Board of Specialty Certification (IBSC) Board Certified Flight ...