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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

3. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was acquired by ...

4. Alvaria - Wikipedia

   en.wikipedia.org/wiki/Alvaria

   Alvaria Inc. Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts. In 2021, Aspect purchased Noble Systems Corporation; the resultant organization was ...

5. Elastix - Wikipedia

   en.wikipedia.org/wiki/Elastix

   Elastix 2.5 was the first distribution that included a call center module with a predictive dialer, released entirely as free software. This module can be installed from the same web-based Elastix interface through a module loader. The call center module can handle incoming and outgoing campaigns.

6. Fuze (company) - Wikipedia

   en.wikipedia.org/wiki/Fuze_(company)

   Number of employees. 600 (June 2021)[1][2] Website. fuze.com. Fuze (formerly known as ThinkingPhones) is a cloud communications and collaboration software platform designed for the enterprise. Fuze was acquired by 8x8. The company is headquartered in Boston, Massachusetts.

7. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   Interactive voice response. Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition ...