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Order entry and customer service (including returns and refunds) Financial processing (credit cards, billing, payment on account) Order processing (selection, printing, picking, packing, shipping) There are several business domains which use OMS for different purposes but the core reasons remain the same:
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Order processing is the process or work-flow associated with the picking, packing, and delivery of the packed items to a shipping carrier and is a key element of order fulfillment. Order processing operations or facilities are commonly called “distribution centers” or “DC 's”.
An OLTP system is an accessible data processing system in today's enterprises. Some examples of OLTP systems include order entry, retail sales, and financial transaction systems. [5] Online transaction processing systems increasingly require support for transactions that span a network and may include more than one company.
If a salesperson is typing the order into the application, it is still considered a front office application even though the customer is not directly interacting with the software. [1] If the company uses different software to order the product from a manufacturer, it is considered a back office application. [2]
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Order to cash (OTC or O2C) normally refers to one of the top-level (context level) business processes for receiving and processing customer orders and revenue recognition. . Order to cash is an essential function in finance; the entire cycle of events happens after a customer places an order until the customer pays for the order; that is, the order is converted to c