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It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the Unified Service Desk. The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.
Get Help, known as Contact Support before the Windows 10 Creators Update, [2] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it.
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
Microsoft Community (previously known as the Microsoft Mobile Community, Nokia Support Discussions, Nokia Discussions, and Ovi Support Discussions) is a discussion board where users can ask questions about Microsoft Mobile devices and services and contribute by giving insight and information.
These are the discontinued Mobile Device Management solutions: Good Technology - acquired by BlackBerry on November 2, 2015. [5]Parallels MDM - sales ended on August 31, 2016 but the support is extended up to August 31, 2017.
Microsoft Intune (formerly Microsoft Endpoint Manager and Windows Intune) is a Microsoft cloud-based unified endpoint management service for both corporate and BYOD devices. [2] It extends some of the "on-premises" functionality of Microsoft Configuration Manager to the Microsoft Azure cloud.
Established in 1997, Actiance provided call center support and CRM enablement for instant messaging, web chat, and email. Working with AOL, Yahoo!, MSN, and Microsoft, Actiance established the industry's first CAP agreements (Certified Access Programs), providing enhanced access to public IM networks.
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