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  2. Next Generation 911 - Wikipedia

    en.wikipedia.org/wiki/Next_generation_911

    The stated goal of a related USDOT project is: "To enable the general public to make a 911 “call” (any real-time communication – voice, text, or video) from any wired, wireless, or IP-based device, and allow the emergency services community to take advantage of advanced call delivery and other functions through new internetworking ...

  3. Ronald A. Katz - Wikipedia

    en.wikipedia.org/wiki/Ronald_A._Katz

    Ronald A. Katz (born March 10, 1936) [1] [2] is an inventor and president of Ronald A. Katz Technology Licensing LP. His inventions are primarily in the field of automated call center technology. Katz has developed a portfolio of more than 50 US patents covering his innovations.

  4. Automatic call distributor - Wikipedia

    en.wikipedia.org/wiki/Automatic_call_distributor

    An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

  5. Call Center Technology Could Remove Customer Service Accents

    www.aol.com/call-center-technology-could-remove...

    For premium support please call: 800-290-4726 more ways to reach us

  6. Enhanced 911 - Wikipedia

    en.wikipedia.org/wiki/Enhanced_911

    Advanced E911 call management and reporting features, such as misdial protection and call recording, to improve solution performance and administration. VoIP & 911 issues are also relevant to Telecom Relay Services utilized by individuals with disabilities.

  7. Computer telephony integration - Wikipedia

    en.wikipedia.org/wiki/Computer_telephony_integration

    Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop -based interaction for helping users be more efficient, though it can also refer to server-based ...

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