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The stated goal of a related USDOT project is: "To enable the general public to make a 911 “call” (any real-time communication – voice, text, or video) from any wired, wireless, or IP-based device, and allow the emergency services community to take advantage of advanced call delivery and other functions through new internetworking ...
Ronald A. Katz (born March 10, 1936) [1] [2] is an inventor and president of Ronald A. Katz Technology Licensing LP. His inventions are primarily in the field of automated call center technology. Katz has developed a portfolio of more than 50 US patents covering his innovations.
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
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Advanced E911 call management and reporting features, such as misdial protection and call recording, to improve solution performance and administration. VoIP & 911 issues are also relevant to Telecom Relay Services utilized by individuals with disabilities.
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop -based interaction for helping users be more efficient, though it can also refer to server-based ...
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