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Find information about PlayStation products, features and services that are no longer available or are being discontinued.
Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Need to get in touch? Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.
PlayStation Support is currently experiencing technical challenges and we are unable to respond to you at the moment. We're doing everything we can to resume our service as quickly as possible. In the meantime, find help on the Support website.
PlayStation® Online Assistant is a chat service that allows you to contact PlayStation Support. After answering a few questions from the chatbot, you can talk to a person during business hours. Before you start a chat
Find out about how passkeys can make your account more secure, how to set one up and how to sign in to PlayStation™Network (PSN) with a passkey.
Our PlayStation Repairs tool will help you troubleshoot and improve your online experience.
Find everything you need for help with connecting to PlayStation Network, check PSN status and troubleshoot your Wi-Fi or wired internet connection.
Check the network status. See if there’s any maintenance planned for PSN that might take you offline for a short time – and make sure all services are up and running, in case you’re having trouble connecting.
Learn how to resolve some common issues when signing in to PlayStation™Network.
If you lose access to your passkey or PlayStation™Network (PSN) password, you can recover your account online or on your console.