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The first use of 3-1-1 for informational services was in Baltimore, Maryland, where the service commenced on 2 October 1996. [2] 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting.
This U.S. road sign alerts highway users to the availability of 9-1-1 service. An N11 code (pronounced Enn-one-one) is a three-digit dialing code used in abbreviated dialing in the North American Numbering Plan (NANP). The mnemonic N stands for the digits 2 through 9 and thus the syntax stands for the codes 211, 311, 411, 511, 611, 711, 811 ...
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311: 030: Indigo Wireless: Americell PA 3 Partnership: Not operational: GSM 850 / GSM 1900 / UMTS 850: Pennsylvania; [84] [75] shut down 2023 [151] 311: 040: Choice Wireless: Commnet Wireless: Operational: GSM 850 / GSM 1900 / UMTS 850 / UMTS 1900 [84] [75] CDMA shut down Dec 2022 [174] 311: 050: Thumb Cellular LP: Operational: CDMA2000 850 ...
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As of May 2017, the service is available in all 50 states and Washington, D.C., and 95% of the U.S. population has access to 211 services by dialing 211 on a landline or cell phone. [6] In 2017, the 211 network answered close to 15 million requests for assistance by phone, text, and chat.
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