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Respondents are screened to ensure inclusion of actual customers of a wide range of business-to-consumer products and services, including durable goods, services, non-durable goods, local government services, federal government services, and so forth. Customer satisfaction (ACSI) scores are released monthly throughout each calendar year.
The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [1] Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001.
A News 8 viewer is questioning a postcard from the U.S. Census Bureau that says they have been randomly selected to participate in the American Community Survey, but the survey is real.
Americans’ attitudes toward the economy soured in February after a three-month streak of improving moods, according to The Conference Board’s latest consumer survey released Tuesday.
This online database for law enforcement compiled and categorized more than 2 million complaints in 2012 -- instances of fraud, scams, ... The Top 10 Consumer Complaints of 2012. Selena Maranjian ...
For B2B customer satisfaction surveys, where there is a small customer base, a high response rate to the survey is desirable. [34] The American Customer Satisfaction Index (2012) found that response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% - which ...
American consumers are feeling less confident in December, a business research group says. The Conference Board said Monday that its consumer confidence index fell back in December to 104.7 from ...
This was expressed in a July 2000 hearing on the American Community Survey by Rep. Jo Ann Emerson (R-MO). She argued that “because accurate and timely data is seldom available for rural communities and smaller rural jurisdictions, and because these entities have limited budgets, and are often led by part-time decision makers, timely ...