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On 7 August 2019, IRCTC launched a payment wallet named iMudra. [21] [22] On 11 August 2021, IRCTC introduced a smart card system through which unreserved train tickets which can be bought either at railway stations or online. [23] IRCTC provides train and ticketing related information to passengers through SMS. [24] A food plaza run by IRCTC
Indian Railways Catering and Tourism Corporation (IRCTC) was incorporated in 1999 and online ticketing was introduced on 3 August 2002 through IRCTC. [35] In 2015, the first Compressed Natural Gas (CNG) powered trains were rolled out. [36] Since 1925, the Railway budget was presented before the Union budget till 2016.
MakeMyTrip Limited is an Indian online travel company, which was founded in 2000. [2] Its headquarter is located in Gurugram, Haryana, the company provides online travel services including airline tickets, domestic and international holiday packages, hotel reservations, rail and bus tickets.
Next Generation e-Ticketing (NGeT): The Internet-based E-ticketing reservation system, developed for IRCTC, that connects at the back-end to PRS. [7] Computerization of Indian Railways' Unreserved Ticketing System: Unreserved ticketing is a major component of IR's ticket volume, and an important source of revenue.
Inter-city rail services are operated primarily by Indian Railways though efforts have been made to introduce privately operated trains as recently as 2022. The national rail network comprised total route length of 68,584 km (42,616 mi), with more than 132,310 km (82,210 mi) of track and 8,000+ stations and is the fourth-largest in the world .
[62] [63] It is the largest train care centre under the Southern Railway where 30 pairs of trains are inspected every day. The yard has 14 pit lines, each 3-ft deep, to inspect undercarriage of trains, but only two lines can accommodate 24-coach trains. The rest are designed to park 18-coach trains. Five to six people are allotted to each train.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
The Railways will initially charge Rs 5 per luggage trolley from commuters. As of 2010, the service was available only for Platform no.1, but after new elevators and escalators become functional by the end of 2010, the trolley service would be introduced at all platforms of Ahmedabad railway station. [citation needed]