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This was a unique problem for software developers, since users often became frustrated with current help documents. [2] Some considerations for writing a user guide that developed at this time include: the use of plain language [2] length and reading difficulty [2] the role of printed user guides for digital programs [3] user-centered design [3]
He also displayed another copy of the EPIC manual and explained how to use it to fellow Hells Angels at an Oakland chapter meeting on August 17, 1986. When another chapter member, Elliott "Cisco" Valderrama, suggested calling the Outlaws to inquire whether Webb's killing was an isolated incident, Barger replied: "Call them collect ."