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2. Genius Bar - Wikipedia

   en.wikipedia.org/wiki/Genius_Bar

   The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.

3. 81 Times Customer Support Chats Were Completely Useless - AOL

   www.aol.com/lifestyle/81-times-customer-support...

   Throughout the process, if the customer wants to talk to an agent, they simply opt out of the support, provide a phone number, and almost instantly the phone rings (amazing fast most of the time ...

4. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

5. Apple certification programs - Wikipedia

   en.wikipedia.org/wiki/Apple_certification_programs

   Apple certification programs are IT professional certifications for Apple Inc. products. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.

6. Apple co-founder Steve Jobs reminded Gap's former CEO why ...

   www.aol.com/finance/apple-co-founder-steve-jobs...

   Drexler sat on the board of Apple for 16 years during a period when Gap was valued at $15 billion — at the time, a bigger market cap than Apple. Jobs co-founded Apple in 1976, was ousted in 1985 ...

7. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support is an effective strategy that ensures that the customer's needs have been attended to. Customer support helps ensure that the products and services that have been provided to the customer meet their expectations. Given an effective and efficient customer support experience, customers tend to be loyal to the organization, which ...