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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Configuration items are represented by their properties. These properties can be common to all the configuration items (e.g. unique item code that we will generate, description of function, end of the lifecycle or business owner that is approving configuration item changes and technical owner, i.e. administrator, that is supporting it and implementing the changes).
Azure Data Explorer is a distributed database running on a cluster of compute nodes in Microsoft Azure. It is based on relational database management systems (RDBMS) , supporting entities such as databases, tables , functions, and columns.
Azure SQL Database is built on the foundation of the SQL server database and therefore, kept in sync with the latest version [2] of it by using the common code base. Since the cloud version of the database technology strives to decouple it from the underlying computing infrastructure, it doesn't support some of the context specific T-SQL ...
This database acts as a data warehouse for the organization and also stores information regarding the relationships among its assets. [2] The CMDB provides a means of understanding the organization's critical assets and their relationships, such as information systems , upstream sources or dependencies of assets, and the downstream targets of ...
ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Allowing the retained organisation to focus on IT strategy, business relationship management, enterprise architecture, and governance. Having the ability to utilise suppliers who are either best-of-breed or specialists, experts in niche technologies, or who can bring individual strengths to specific service offerings.
One of the architecture techniques is the split between managing transaction data and (master) reference data. Another is splitting data capture systems from data retrieval systems (as done in a data warehouse). Technology drivers These are usually suggested by the completed data architecture and database architecture designs.