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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Azure SQL Database supports multi-modal storage of structured, semi-structured, and non-relational data. [2] Azure SQL Database includes built-in intelligence that learns app patterns and adapts them to maximize performance, reliability, and data protection. Key capabilities include: Learning of the host app's data access patterns, adaptive ...
CMDB schematic structures, also known as database schemas, take on multiple forms. Two of the most common forms are those of a relational data model and a semantic data model. Relational data models are based on first-order predicate logic and all data is represented in terms of tuples that are grouped into relations. In the relational model ...
ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
Azure HDInsight [31] is a big data-relevant service that deploys Hortonworks Hadoop on Microsoft Azure and supports the creation of Hadoop clusters using Linux with Ubuntu. Azure Stream Analytics is a Serverless scalable event-processing engine that enables users to develop and run real-time analytics on multiple streams of data from sources ...
Allowing the retained organisation to focus on IT strategy, business relationship management, enterprise architecture, and governance. Having the ability to utilise suppliers who are either best-of-breed or specialists, experts in niche technologies, or who can bring individual strengths to specific service offerings.
The centerpiece of the EITM architecture is a unified service model delivered through a configuration management database that is integrated with other IT management tools. The unified service model provides a comprehensive view or blueprint into the IT services delivered to the business.