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The XY problem obscures the real issues and may even introduce secondary problems that lead to miscommunication, resource mismanagement, and sub-par solutions. The solution for the support personnel is to ask probing questions as to why the information is needed in order to identify the root problem Y and redirect the end user away from an ...
Tools are often used to track bugs and other issues with software. Typically, different tools are used by the software development team to track their workload than by customer service to track user feedback. [17] A tracked item is often called bug, defect, ticket, issue, feature, or for agile software development, story or epic.
It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that ...
In software engineering, rubber duck debugging (or rubberducking) is a method of debugging code by articulating a problem in spoken or written natural language. The name is a reference to a story in the book The Pragmatic Programmer in which a programmer would carry around a rubber duck and debug their code by forcing themselves to explain it ...
Dependency hell is a colloquial term for the frustration of some software users who have installed software packages which have dependencies on specific versions of other software packages. [1] The dependency issue arises when several packages have dependencies on the same shared packages or libraries, but they depend on different and ...
Issue type: what knowledge domain the issue belongs to. (E.g. IT infrastructure, IT application, etc.) Issue priority: it determines which issue is the most urgent and should be solved first. (E.g. the priorities may encompass Immediate, Soon, Later, etc.) Issue severity: how bad the consequence would be if the issue is left unsolved. (E.g. the ...
As a way to familiarize the team with new hardware or software; To analyze a problem thoroughly and assist in properly dividing work among separate team members. Spike tests can also be used to mitigate future risk, and may uncover additional issues that have escaped notice. A distinction can be made between technical spikes and functional spikes.
First, you have to understand the problem. [2] After understanding, make a plan. [3] Carry out the plan. [4] Look back on your work. [5] How could it be better? If this technique fails, Pólya advises: [6] "If you cannot solve the proposed problem, try to solve first some related problem. Could you imagine a more accessible related problem?"