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[2] [3] Levin has promoted Pure Talk as an alternative to AT&T due to it being a "woke" company, despite the fact that PureTalk uses the AT&T network. [ 2 ] [ 4 ] Additionally, PureTalk joined PublicSquare, an e-commerce platform that aims to be a woke-free alternative to Amazon and other big e-commerce platforms.
Operates on Verizon's native 4G/LTE network and WiFi calling (no 3G – Verizon will shut this down at the end of 2020 anyway or roaming- some reports of LTEiRA roaming with talk and text). No toll-free customer service #; service provided via in-app chat, text, Facebook, or Twitter; callbacks by request.
To make things worse, you have to wait hours until your provider's support is available, and even then, all you get is a chat feature when you need to speak to a live person.
An official statement was sent to all customers July 14, 2020 stating that all customers would continue to have the same minutes, data, and service, but now on the T-Mobile network. In 2019 before the merger, T-Mobile President Mike Sievert said in a statement to USA Today, "The digital divide is real and we want to help eliminate it.
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