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The Problem Reports and Solutions Control Panel applet was replaced by the Maintenance section of the Action Center on Windows 7 and Server 2008 R2.. A new app, Problem Steps Recorder (PSR.exe), is available on all builds of Windows 7 and enables the collection of the actions performed by a user while encountering a crash so that testers and developers can reproduce the situation for analysis ...
The Event Viewer uses event IDs to define the uniquely identifiable events that a Windows computer can encounter. For example, when a user's authentication fails, the system may generate Event ID 672. Windows NT 4.0 added support for defining "event sources" (i.e. the application which created the event) and performing backups of logs.
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10.0–10.1: The system displays text on the screen, giving details about the error, and becomes unresponsive. 10.2: Rolls down a black transparent curtain then displays a message on a white background informing the user that they should restart the computer. The message is shown in English, French, German and Japanese.
The scammer may claim that this is a unique ID used to identify the user's computer, before reading out the identifier to "verify" that they are a legitimate support company with information on the victim's computer, or claim that the CLSID listed is actually a "Computer Licence Security ID" that must be renewed. [33] [34] [35]