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There are three processes of attitude change as defined by Harvard psychologist Herbert Kelman in a 1958 paper published in the Journal of Conflict Resolution. [1] The purpose of defining these processes was to help determine the effects of social influence: for example, to separate public conformity (behavior) from private acceptance (personal belief).
The need for a positive relationship with the people around leads us to conformity. [4] This fact often leads to people exhibiting public compliance—but not necessarily private acceptance—of the group's social norms in order to be accepted by the group. [5] Social norms refers to the unwritten rules that govern social behavior. [6]
One of the first tests of this theory was a reversal of Asch conformity experiments by adding two confederates in a six person group, and arranging for them to systematically disagree with the majority decision. Instead of lines, the participants judged (aloud) the color and brightness of a series of 36 colored slides (all were blue with ...
In turn, conversion, otherwise known as private acceptance or "true conformity", involves both publicly and privately agreeing with the group's decision. In the case of private acceptance, the person conforms to the group by changing their beliefs and attitudes. Thus, this represents a true change of opinion to match the majority. [24]
A social norm is a shared standard of acceptable behavior by a group. [1] Social norms can both be informal understandings that govern the behavior of members of a society, as well as be codified into rules and laws. [2]
Compliance strategies exploit psychological processes in order to prompt a desired outcome; however, they do not necessarily lead to private acceptance by the targeted individual. [3] Meaning, an individual may comply with a request without truly believing the action(s) they are being asked to complete is acceptable.
The levels of each have a direct relationship in the manipulation and levels of one another. [4] The bases of power differ according to the manner in which social changes are implemented, the permanence of such changes, and the ways in which each basis of power is established and maintained. [4] The effectiveness of power is situational.
Uncertainty is a major factor that encourages the use of social proof. One study found that when evaluating a product, consumers were more likely to incorporate the opinions of others through the use of social proof when their own experiences with the product were ambiguous, leaving uncertainty as to the correct conclusion that they should make.