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US Airways was the leader in service complaints with 4.4 complaints per 100,000 customers. The US Airways rate of customer complaints was 7.5 times the rate of JetBlue (0.59 complaints per 100,000 customers) and 11 times the rate of Southwest Airlines (0.4 complaints per 100,000 customers). [58]
American Airlines Group Inc. is an American publicly traded airline holding company headquartered in Fort Worth, Texas.It was formed on December 9, 2013, by the merger of AMR Corporation, the parent company of American Airlines, and US Airways Group, the parent company of US Airways. [5]
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The three largest airlines in the world by passengers carried are U.S.-based; American Airlines is number one after its 2013 acquisition by US Airways. [3] Of the world's 50 busiest passenger airports, 16 are in the United States, including the top five and the busiest, Hartsfield–Jackson Atlanta International Airport.
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[24] Terminal E was the second-largest international arrivals facility in the United States when it opened in 1974. [25] Between 1974 and 2015, the number of international travelers at Logan tripled. [26] International long-haul travel has been one of the fastest growing market sectors at the airport.
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