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I have noticed that when the option to add an account does not work, what you want to do is select the option to create a new account instead. When you do that, it will give you a different style login window. Enter in your existing account login email address and password and it will finally work.
3. Under "Microsoft 365 and Office", select "manage account security". 4. Under Categories, select Manage Account Security, and then click Confirm. 5. Click Chat with Support Agent in Web Browser. I wish you all the best. Carmid.L-MSFT | Microsoft Community Support Specialist. CH.
Thank you for your reply. however the remedy you recommended, "Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support." will not work. As I stated before, I am the admin and am unable to login.
Method 2: Reset Windows Defender Settings Open Windows Security by clicking on the shield icon in the taskbar or searching for it in the Start menu. Click on Virus & threat protection. Under Virus & threat protection settings, click on Manage settings. Scroll down and click on Restore settings to default. Method 3: Update Windows Open Settings ...
I am unable to login to office 365 on any other devices other than my current work laptop (previously logged in). When I try to login to my office 365 account on other devices, after entering my email and password I am prompted to enter either the Microsoft Authenticator code or verify through the Authenticator app.
Ted. Hi Ted, Thank you for posting. Make sure that Outlook 365 and Windows OS are latest updated. You may please try to remove stored user credentials in the Credential Manager via using Control Panel. Moreover, please use the Office 365 Support and Recovery Assistant (SaRA) tool to set up new Outlook profile to diagnose the problems.
While waiting for your confirmation, you can try the following troubleshooting options: 1. Check Office Update: Check whether your Office is currently the latest version, open Excel, and then select File -> Account in the lower left corner, you can see the update options and version information. 2.
Please try the steps below and let us know the outcome: 1) Open Word, click File > Account > Sign out under User information. 2) Clear the Windows credentials: go to Control Panel > Credential Manager > Remove the Windows Credentials (e.g. MicrosoftOffice15_Data:xxx or MicrosoftOffice16_Data:xxx). 3) Navigate to and delete the following key and ...
From the description provided at your, we suggest you following the below steps and check the outcome: a. Quit the Office applications. b. Click on Windows logo key + R> Enter regedit> Navigate to following path “HKEY_CURRENT_USER > Software > Microsoft >Office > 16.0 >Common > Identity”. c. Inside "Identity", create a new REG_DWORD (Type ...
On the right side, check the "Microsoft 365 and Office Updates" heading, click the "Update Options" button, and then select the "Disable Updates" option. Disable the automatic update feature. Option 3: Install Offline Installer. If it is convenient, try uninstalling Microsoft 365 directly and then click the link below to download the offline ...