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Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development.
SugarCRM is a software company based in Silicon Valley. It produces the on-premises and cloud-based web application Sugar , a customer relationship management (CRM) system. SugarCRM's functionality includes sales-force automation , marketing campaigns , customer support , collaboration , Mobile CRM, Social CRM and reporting.
Cirrus Insight is a customer relationship management (CRM) platform that integrates Salesforce with third-party services, including Gmail and Microsoft's Office 365. [3] [4] The application was the first on Salesforce's AppExchange application marketplace to integrate Gmail with Salesforce.com, and it was the top-ranked application on the site for five months in 2012.
Service management, customer projects [3] Salesforce 2006 IQMS: IQMS: Included in base package SaaS: Public Cloud. On-premises. Campaign, Target group, Lead; Opportunity, Quote, Order; Customer Service Requests, Field Service; Customer, Contact, Partner, Activity, Pricing, Tax, Product Catalog [4] MS Outlook 1997 MS Dynamics 365 ERP with ...
The software is sold primarily on a multi-year subscription basis. The price of the subscription is based on what features are enabled, the number of users and level of customer service. [29] [30] [31] The software's Interactive Marketing Hub was released in 2010, when the software's user interface was re-done.
[1] [5] Apttus’ software was originally developed to leverage the Salesforce customer relationship management platform, [5] but it has since been integrated with Microsoft Azure [6] and IBM Cloud [7] as well. In May 2020, Apttus merged with contract lifecycle management (CLM) specialist Conga and took its name. [8]
Evergage was a cloud-based software that allowed users to collect, analyze, and respond to user behavior on their websites and web applications in real-time. [2] In 2020, Evergage was acquired by Salesforce [3] and was rebranded as Interaction Studio. [4] The company positions itself as a "real-time personalization and customer data platform ...
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