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It was merged with BT's Business and Public Sector division to form BT Enterprise in October 2018. Wholesale and Ventures provided services to BT's other divisions: BT Consumer, BT Business and Public Sector and EE. It also offered services to media companies and broadcasters, and its ventures side offered a range of products and services.
Bas Burger, CEO of BT Global at the time, was appointed CEO of the new combined business. Enterprise's Wholesale unit (marketed as BT Wholesale) provides communication providers and other organisations with fixed or mobile phone services, with more than 1,400 customers, including Sky, Talk Talk, Virgin Media O2 and Three.
The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
BT Group plc (formerly British Telecom) is a British multinational telecommunications holding company headquartered in London, England.It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...
Charges for most households are due to go up by 3.9% on top of inflation next year.
Prior to its merger with Wholesale and Ventures, Business and Public Sector was formerly known as BT Business that was established alongside BT Consumer following a two-way split from former division, BT Retail in 2013 to allow BT to "better serve its customers and focus even more on delivering its strategic priorities".
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