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2. Customer service representative - Wikipedia

   en.wikipedia.org/.../Customer_service_representative

   Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.

3. Job Descriptions Decoded: Sales/Customer Service Position - AOL

   www.aol.com/news/2014-05-14-job-descriptions...

   It's interesting to note that this position description for an "inbound sales rep – customer service rep" leads with information about the company's benefits package.

4. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.

5. Customer Service Job Description - AOL

   www.aol.com/news/2010-10-15-customer-service-job...

   Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...

6. Customer advocacy - Wikipedia

   en.wikipedia.org/wiki/Customer_advocacy

   Customer advocates are facilitators between customers and the company. They are trained in cross-functional roles and empowered to provide customers with assistance in all areas of the business. [1] The role of the customer advocate is three-fold: To be the main contact for the customer in handling a question or problem, and to keep the ...

7. Shocking confessions from people who work in customer service

   www.aol.com/article/2015/09/04/shocking...

   Working as a customer service representative, I judge people by the sound of their voice . They really don't like being told to smile. I work in customer service. I hate when customers complain ...