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Voice of the customer. In marketing and quality management, the voice of the customer ( VOC) summarizes customers' expectations, preferences and aversions. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative ...
www .consumeraffairs .com. ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service.
The Consumer Federation of America ( CFA) is a non-profit organization founded in 1968 to advance consumer interests through research, education and advocacy. According to CFA's website, its members are nearly 300 consumer-oriented non-profits, each with a combined membership of 50 million people. CFA members include national organizations such ...
The Journal of Consumer Affairs is a peer-reviewed academic journal that was established in 1967 and is published by Wiley-Blackwell on behalf of the American Council on Consumer Interests. It covers research on consumer behavior , consumer and household decision making, and the implications of practices and policies on consumers' wellbeing.
Consumers' Research is the main donor to the Republican-led State Financial Officers Foundation. In December 2022, Consumers' Research and 13 state attorneys general called for an investigation of the investment management firm The Vanguard Group. The investment firm caved, withdrawing its pledges to cut greenhouse gas emissions and leaving the ...
The Center for Organizational Research and Education ( CORE ), formerly the Center for Consumer Freedom ( CCF) and prior to that the Guest Choice Network, is an American non-profit entity founded by Richard Berman. It describes itself as "dedicated to protecting consumer choices and promoting common sense."
The Consumers' Federation of Australia ( CFA) is Australia's umbrella consumer advocacy group. As an organisation, CFA has over 30 organisational members ranging from large national organisations like CHOICE and COTA Australia to legal centres, financial counselling organisations, research institutions, and state-based consumer organisations.
The National Institute for Consumer Research ( Norwegian: Statens institutt for forbruksforskning, SIFO) is a consumer affairs research institute based in Oslo, Norway. It has researchers in both social and natural sciences . Albeit non-biased, it is not organizationally independent, as it is subordinate to the Norwegian Ministry of Children ...