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  2. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Salesforce.com was the first company to provide enterprise applications through a web browser, and has maintained its leadership position. [ 59 ] Traditional providers moved into the cloud-based market via acquisitions of smaller providers: Oracle purchased RightNow in October 2011, [ 60 ] and Taleo [ 61 ] and Eloqua [ 62 ] in 2012; SAP ...

  3. Lead management - Wikipedia

    en.wikipedia.org/wiki/Lead_management

    Lead acquisition is the first, and possibly the most critical potential disconnect in the lead management process. With billions being spent on advertising expenditures, [2] in many cases the value of those expenditures is reduced because relevant information from responses is not collected or distributed.

  4. ITIL - Wikipedia

    en.wikipedia.org/wiki/ITIL

    Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.

  5. Apple certification programs - Wikipedia

    en.wikipedia.org/wiki/Apple_certification_programs

    Apple certification programs are IT professional certifications for Apple Inc. products. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.

  6. Get breaking Business News and the latest corporate happenings from AOL. From analysts' forecasts to crude oil updates to everything impacting the stock market, it can all be found here.

  7. Business process - Wikipedia

    en.wikipedia.org/wiki/Business_process

    A business process, business method, or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product (that serves a particular business goal) for a particular customer or customers.

  8. Wikipedia:Featured articles - Wikipedia

    en.wikipedia.org/wiki/Wikipedia:Featured_articles

    Featured articles in Wikipedia. This star symbolizes the featured content on Wikipedia. Featured articles are considered to be some of the best articles Wikipedia has to offer, as determined by Wikipedia's editors.

  9. Role-based access control - Wikipedia

    en.wikipedia.org/wiki/Role-based_access_control

    For example, an ACL could be used for granting or denying write access to a particular system file, but it wouldn't dictate how that file could be changed. In an RBAC-based system, an operation might be to 'create a credit account' transaction in a financial application or to 'populate a blood sugar level test' record in a medical application.

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