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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
A Panasonic answering machine with a dual compact cassette tape drive to record and replay messages. An answering machine, answerphone, or message machine, also known as telephone messaging machine (or TAM) in the UK and some Commonwealth countries, ansaphone or ansafone (from a trade name), or telephone answering device (TAD), is used for answering telephone calls and recording callers' messages.
Analog equivalents do exist and can provide longer reach, but with potential loss of confidentiality and voice quality. The cordless phone handset connects to a wireless access point or base station that supports the same technology. Also required is a call management function and a gateway to the public switched telephone network (PSTN). This ...
Caller-ID system response sounds in various cases: analog, ISDN and digital PBX Caller identification (Caller ID) is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up.
AT&T Merlin five-button telephone (voice terminal) manufactured in early 1980. AT&T Merlin is a corporate telephone system by American Telephone and Telegraph (AT&T) that was introduced in late 1983, when it was branded American Bell Merlin. After the breakup of AT&T in 1984, it was rebranded and later also supplied by Lucent and Avaya.
Automatic number identification (ANI) [1] [2] is a feature of a telecommunications network for automatically determining the origination telephone number on toll calls for billing purposes. Automatic number identification was originally created by the American Telephone and Telegraph Company (AT&T) for long distance service in the Bell System ...
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