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System Locked Pre-installation (SLP), also referred to as OEM Activation, is a product activation procedure for Microsoft Windows used by major OEMs of laptops and pre-built PCs wherein a Windows product key is added and locked to the machine's firmware before mass distribution. SLP product keys cannot be moved to other machines.
If you're having trouble getting online, check to see if the issue is with your internet connection.Our help article, Troubleshooting a Broadband Connection, provides some useful troubleshooting tips. If you are still unable to connect, please contact your broadband provider for assistance.
In Windows 7 and later, significant hardware changes (e.g. motherboard) may require a re-activation. In Windows 10 and 11, a user can run the Activation Troubleshooter if the user has changed hardware on their device recently. If the hardware has changed again after activation, they must wait 30 days before running the troubleshooter again.
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Our tech experts know all about Windows PCs; Apple computers running Mac OS 10.6 and above; and any brand of smartphone (iPhone, Samsung, HTC), tablet (iPad, Kindle, Surface), or smart TV.
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Product activation is a license validation procedure required by some proprietary software programs. Product activation prevents unlimited free use of copied or replicated software. Unactivated software refuses to fully function until it determines whether it is authorized to fully function. Activation allows the software to stop blocking its use.