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On May 1, 1993, the management and assignment of toll-free numbers transitioned from the interim 800 NXX Plan to a 10 digit management plan in the national 800 Service Management System (SMS/800). On January 25, 1995, INC designated the 888 Numbering Plan Area (NPA) code as the next area code for use in providing toll-free service.
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
RespOrgs were established in 1993 as part of a Federal Communications Commission order instituting toll-free number portability. [1] A RespOrg (pronounced as though it were a single word, something like "ressporg" ) can be a long-distance company, reseller, end user or an independent that offers an outsourced service.
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A number offering a directory inquiries service allowing people to request to be put through to a mobile phone number was established in June 2009. [14] 118 800 proved to be controversial, however, when it was revealed that it was making available 15 million mobile numbers that it had bought from market researchers. [15]