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  2. Knowledge process outsourcing - Wikipedia

    en.wikipedia.org/wiki/Knowledge_process_outsourcing

    The Philippines Knowledge Process Outsourcing (KPO) services are often called "non-voice" or back office services, referring to activities outside contact center, customer and IT support services. In 2014, the KPO sector comprised 40 percent of the country's outsourcing industry.

  3. Remote work - Wikipedia

    en.wikipedia.org/wiki/Remote_work

    The United States Marine Corps began allowing remote work in 2010. Remote work (also called telecommuting, telework, work from or at home, WFH as an initialism, hybrid work, and other terms) is the practice of working at or from one's home or another space rather than from an office or workplace.

  4. Two-way communication - Wikipedia

    en.wikipedia.org/wiki/Two-way_communication

    Instant messaging became wildly popular around 1996 and spread even more with AOL in 1997. The concept behind IM is that it is a way of quick communication between two people due to tools such as knowing when messages are seen or knowing when others are online.

  5. Voice-tracking - Wikipedia

    en.wikipedia.org/wiki/Voice-tracking

    Since voice-tracking is designed to work without human intervention, stations using the process may have no one in the building at all outside of business hours. However, a station manager can often log into the station's main computer system from home (or other remote location) in certain instances, such as if a song track is not working properly.

  6. Voice user interface - Wikipedia

    en.wikipedia.org/wiki/Voice_user_interface

    While most voice user interfaces are designed to support interaction through spoken human language, there have also been recent explorations in designing interfaces take non-verbal human sounds as input. [22] [23] In these systems, the user controls the interface by emitting non-speech sounds such as humming, whistling, or blowing into a ...

  7. Speaker recognition - Wikipedia

    en.wikipedia.org/wiki/Speaker_recognition

    Each speaker recognition system has two phases: enrollment and verification. During enrollment, the speaker's voice is recorded and typically a number of features are extracted to form a voice print, template, or model. In the verification phase, a speech sample or "utterance" is compared against a previously created voice print.

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