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To unlock your child's device, you can also use parent access. You get an access code in the Family Link app or on the web. You won’t receive this number through email or SMS. Enter this one-time use only number into the child's device before the code expires.
As a parent, you can use Family Link to do things like: Change some of your child's Google Account settings. Manage your child's apps on supervised devices: Decide which apps your child can download or purchase, block or allow apps, and change app permissions.
Parents in your family group can use Family Link to manage account settings in your child's Google Account. Monitor Google Account settings
Sign your child in on an Android device. When you use Family Link to manage your child’s Google Account, you can sign them in to most Google services on their Android device. You can also sign your child in on other devices and sign them in with a school account.
When you use Family Link to manage your child's Google account, you can let them sign in to some Google services on their Chromebook. You can also use the Family Link app to choose what websites your child can access using Chrome, supervise your child's app usage, and more.
If all else fails, use this form to submit a "help" request. Family Link feedback > Open https://families.google.com/families > Scroll down to the bottom on the page. > At the bottom left select "Feedback". Use incognito or private mode in the browser if you have not installed Family Link.
When you use Family Link to manage your child’s Google Account, you can sign them in to most Google services on their Android device. You can also sign your child in on other devices and sign them in with a school account.
If both links don't work, (at times, and in some countries, they don't), try https://support.google.com/families/gethelp. When contacting Google Family Link, describe the problem clearly and concisely, which will help you to obtain a speedy resolution.
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First go into your Family link app or families.google.cool and follow the instructions in the last section of this page and select, "No, let [your child name] sign in without me". Close the window.