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"Ticketmaster) would just tell me like, 'We'd call you in three to five days.' So, I'd wait three to five days, and they wouldn't call me. I try calling them again, and then again, they'd say ...
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Ticketmaster "may earn a profit on the order processing fee". [42] As the Los Angeles Times has explained, "the 'service fee' is intentionally kept separate from the list price for two reasons: to make the base price of a ticket appear more affordable, and to create the impression that only Ticketmaster pockets that fee."
Throughout the process, if the customer wants to talk to an agent, they simply opt out of the support, provide a phone number, and almost instantly the phone rings (amazing fast most of the time ...